Loyalty Supervisor from Boutique hotel I have not yet found anything to complain about, all new software takes time to learn and integrate into your daily operations fluidly. And these devices support message lengths of up to 1000 characters all shown in a single message rather than broken up over several messages. She understands that the major time difference can really hinder our operations whenever a problem arises, and she always strives to give us immediate assistance - using simple language and easy to follow steps. Guestware data is stored in your own private cloud database capable of scaling from an individual select service hotel to a multi-property five star chain with hundreds of hotels. Our scores are steadily climbing and Guestware was instrumental in our stronger results. When guests check into the Radisson Blu Hotel, Bucharest they are surprised at the friendly, personal way they are received. Guestware values its partner relationships and is always looking for new partners that add value to hotel operations.
We use Guestware to integrate the front desk, housekeeping, engineering and the banquet floor on one, rapid-response system that quickly fulfills guest and maintenance requests. Guestware partnerships range from value added resellers to turnkey product integrations. You get out of Guestware what you put into it. Online Training Remote online training is an efficient and cost effective mechanism to allow hotel staff to fit Guestware training into their busy schedules. . Our team will work with you to configure your system according to the specific needs of your business including building menus, management training, stuff training, installation and 8 hours go live services. While there is no extensive online help as you would find for programs with massive popularity like Microsoft products, the team is very reachable by phone and email to educate and assist.
If they stayed there before, the staff recognizes them and knows many of their preferences. Our servers will match the response by cross-referencing the shortcode and the user phone number, and aggregate an email reply to Guestware, including the original subject where the ticket number appears. And there is no additional fee for this enhancement or implementation. Implementing Guestware Guestware is simple to use and easy to implement. An on-site visit allows your team to learn Guestware through a personalized hands-on learning experience. GuestWare's Rapid Response software already allowed the hotel's call center to log, dispatch and follow-up on all guest requests and problems but the hotel relied on a one-way paging system.
GuestWare, Customer Relationship Management software for the lodging industry, is developed, marketed, implemented and supported by Diversified Computer Corp. Users will reply to the shortcode using the Guestware programmed response. Morial Convention Center in New Orleans. A short meeting to learn a Guestware skill is scheduled with your Guestware Advisor. You may also browse the knowledgebase to find useful information such as user guides, video tutorials, product release news, and online training registration details.
The flexibility of our reporting gives you the ability to generate a variety of reports such as Sales Reports, Audit Trail Reports and Employee reports, helping you to make fast and informed business decisions. It sends a time stamp back into GuestWare and flags the incident for a follow-up call to the guest. We also track scheduled tasks like deep cleaning and mattress rotation. Your Advisor creates a training agenda covering the specific Guestware functions required for your hotel's objectives. The only requirement is to have your Guestware server whitelisted by Bell to use this service. It is easy for us to report any maintenance issues in Guestware so engineering can be proactive and resolve them before the next check-in.
If you are using the hosted service by Guestware, that domain guestwarehost. The hotel was selected to be the first out of more than 400 Marriott properties with GuestWare to use the messaging system. Contact Mike Benjamin Phone: 1-206-315-5442. The most important things when using the software is to have a robust process in place for entering the data front line employees understanding the need to capture and record issues and other data and then being able to respond appropriately and act on the information. It provides property leadership with data to monitor that guests are happy, staff are productive, and the facility is well maintained.
Meet Our Partners Guestware has partnered with many companies over the years to provide its customers a well-integrated and robust solution. This consolidated data provides critical insight on guest preferences, opinions and trends, and allows us to be much more relevant and effective in our brand marketing initiatives. Our Company HotSauce Technologies has been the leading software provider for hospitality applications serving restaurants, bars and nightclubs since 1998. Online webinars, an online support center, and system health checks are just a few of the tools used to help you succeed. The software really helps us manage our guest response and guest recognition processes at our larger properties.
We offer on-site and online training depending on the needs of your hotel staff. They have been a steady and dependable vendor for us for a long time. Seattle marketing agency and video production company Creative Media Alliance created this overview video for Guestware. Guestware is a cloud-based solution for hotels and resorts that optimizes guest service and maintenance processes. Two-way messaging enables the hotel to dispatch all guest requests and maintenance issues via alpha numeric pager. Contact Mike Benjamin Phone: 1-206-315-5442.
This kind of attention to detail is a big factor in demonstrating how we care for our guests. For more information about GuestWare, go to www. We're especially impressed with Ms Patricia Tate's customer service. With the addition of two-way messaging, however, the property now can dispatch and close a request via pager. I personally review this report every morning to ensure we recognize each guest to ensure any past issue does not happen again. No apps or data plans are required, keeping OpEx costs low.